Limited Warranty #1: (butterflies, dragonflies,
Every electronic moving butterfly kit purchased entitles our
customers to a one year limited warranty if the device should
quit functioning due to manufacturer's defect. To receive
your replacement please put all of the parts of the malfunctioning
kit into a box and mail it to: Power Up, 7755 Owensmouth Ave. Canoga Park CA 91304. After successful evaluation an
identical replacement kit will be sent to the listed return
address. Please note that we do not accept returns sent via
C.O.D. Along with the returned product please include the
name, phone number, and date of the purchase of the defective
Limited Warranty #2: (glass, mirrors and
We offer a ninety-day limited warranty from the date of purchase
for electrical components such as the air pumps and lights
that come with wall mirror bubble machines, water fountains,
and glass tables. Even though it will be carefully packed
if your order should somehow arrive broken please contact
us for instructions on what to do next.
Unfixable reasons for wing motion not working:
3 - Titanium wire "muscle" is broken inside the
miniature hinged bug-body.
4 - Power cord of wings in motion kit has been severed or
Fixable reasons for wing motion not working:
1 - Plugged into outlet with no power, check cord connections.
Perhaps you should try a different circuit or location as
there may be a problem at that outlet.
2 - Wing inadvertently flattens out and stops moving properly,
needs to be snapped back into position for the wings to continue
Trouble Shooting Wings:
Step 1 - Before
returning a wings in motion moving butterfly, dragonfly, and/or
moth kit please check to see if the problem can be fixed by
adjusting the wing first. This is especially apparent when
the bug body has automatic movement when powered, but the
wing does not flutter.
Step 2 - To
return the moving wing kit back to normal working order using
your fingers fold the wing over across it center to put the
wings snapped onto the bug body and then fold the wings up
in the "V" position and push them down on each side
to make a slight crease near the narrow portion of the wings.
Each package has on the back a picture of the finger position
to help you get use to the concept.
We do not have many returns, but they do occur.
If you have any questions please feel free to contact us.