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 Common Questions:
    Top 26 questions
   
How do they work?
    What is an add-on?
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    Are they battery powered?

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  One Year Limited Warranty

Limited Warranty #1: (butterflies, dragonflies, and moths)
Every electronic moving butterfly kit purchased entitles our customers to a one year limited warranty if the device should quit functioning due to manufacturer's defect. To receive your replacement please put all of the parts of the malfunctioning kit into a box and mail it to: Dream Catcher Global, 7755 Owensmouth Ave. Canoga Park CA 91304. After successful evaluation an identical replacement kit will be sent to the listed return address. Please note that we do not accept returns sent via C.O.D. Along with the returned product please include the name, phone number, and date of the purchase of the defective product.

Limited Warranty #2: (glass, mirrors and fountains only)
We offer a ninety-day limited warranty from the date of purchase for electrical components such as the air pumps and lights that come with wall mirror bubble machines, water fountains, and glass tables. Even though it will be carefully packed if your order should somehow arrive broken please contact us for instructions on what to do next.

Unfixable reasons for wing motion not working:
3 - Titanium wire "muscle" is broken inside the miniature hinged bug-body.
4 - Power cord of wings in motion kit has been severed or cut .

Fixable reasons for wing motion not working:
1 - Plugged into outlet with no power, check cord connections. Perhaps you should try a different circuit or location as there may be a problem at that outlet.
2 - Wing inadvertently flattens out and stops moving properly, needs to be snapped back into position for the wings to continue motion.

Trouble Shooting Wings:
Step 1 - Before returning a wings in motion moving butterfly, dragonfly, and/or moth kit please check to see if the problem can be fixed by adjusting the wing first. This is especially apparent when the bug body has automatic movement when powered, but the wing does not flutter.

Step 2 - To return the moving wing kit back to normal working order using your fingers fold the wing over across it center to put the wings snapped onto the bug body and then fold the wings up in the "V" position and push them down on each side to make a slight crease near the narrow portion of the wings. Each package has on the back a picture of the finger position to help you get use to the concept.

We do not have many returns, but they do occur. If you have any questions please feel free to contact us. info@dreamcatcherglobal.com

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